Troubleshooting Story Upload or Ingestion Errors

If you run into issues uploading or ingesting your story, try these steps:

  • Ensure you are using a supported file format (PDF or EPUB).
  • Avoid unusual characters or images in the document.
  • Use clean formatting with standard headers and spacing.

Still stuck? Contact us with the file and we’ll help debug it. Most issues are formatting related and easily resolved.

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